Privacy Policy — Charleville Real Estates
Effective Date: 15 November 2025
Last Updated: 7 February 2026
1. Introduction
Charleville Real Estates (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information collected through our website, www.charlevillerealestates.com.au (“Website”), as part of delivering high-quality real estate services in Queensland and Australia.
This Privacy Policy outlines how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our Website, you consent to the practices described in this policy.
2. What Information We Collect
2.1 Personal Information
We may collect personal information you provide directly, including but not limited to:
- Full name
- Email address
- Phone number
- Postal address
- Property preferences (location, price range, etc.)
- Employment or financial information (only where required for service purposes)
- Contact history and communications with us
2.2 Technical and Usage Data
We may collect certain data automatically when you interact with our Website:
- IP address
- Browser type and version
- Device type
- Pages visited and usage patterns
- Cookies and analytics data
Such data may be collected using cookies and similar technologies.
3. How We Use Your Personal Information
Charleville Real Estates may use your information to:
- Respond to and manage your requests, inquiries or service applications
- Provide real estate services, including buying, selling or leasing properties
- Provide property alerts, newsletters or marketing updates (where consent is provided)
- Improve our Website and services
- Administer and support our internal business operations
- Prevent fraud or misuse
- Comply with legal obligations
Where we use your personal information for direct marketing, we will do so only where permitted by law and you may opt out at any time.
4. How We Disclose Personal Information
We may disclose your personal information to:
- Service providers who assist us in operations (e.g. IT, marketing, CRM providers)
- Other real estate professionals or parties involved in property transactions
- Government, law enforcement or regulatory authorities if required
- Third parties with your consent
We take reasonable steps to ensure that third parties handling your information are bound by confidentiality and privacy obligations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve user experience
- Analyse Website usage
- Support session management
You may disable cookies via your browser settings, though this may affect how the Website functions.
6. Data Security
We implement reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online transmission or storage system is completely secure. We cannot guarantee absolute security.
7. International Transfers
If we engage third party services based outside Australia, your personal information may be transferred internationally.
We will take reasonable steps to ensure that such recipients handle your information in a manner consistent with this Privacy Policy and applicable privacy laws, including the APPs.
8. Access and Correction
You may request access to your personal information held by us, or request corrections if you believe the information is inaccurate or incomplete.
Requests must be in writing to the contact details below and will be processed in accordance with the APPs and applicable law.
9. Complaints
If you believe we have breached your privacy rights, please contact us using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you remain unsatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
10. Retention of Personal Information
We retain personal information only as long as necessary for the purposes outlined in this policy, and to comply with legal requirements.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
11. Children and Minors
Our Website is not intended for use by persons under the age of 18.
We do not knowingly collect personal information from minors without parental consent.
12. Third Party Links
Our Website may contain links to external sites not operated by Charleville Real Estates.
We are not responsible for the privacy practices of third party sites and encourage you to review their privacy policies.
13. How to Contact Us
If you have questions, requests or privacy-related concerns, please contact:
Charleville Real Estates
Email: admin@charlevillerealestate.com.au
Phone: 07 4621 2888
Address: 75 Alfred Street, Charleville QLD 4470
14. Changes to this Policy
We may update this policy from time to time. The effective date at the top indicates when changes took effect.
We encourage you to review this policy regularly.